Refund policy

At Entre Vinos, we are committed to preparing and delivering every order in perfect condition.

1. Damaged or Incorrect Products
If your order arrives damaged, with broken bottles, or contains an incorrect product, please contact us within 24 hours of delivery and send us a photo of both the product and its packaging. Once the issue has been verified, we will offer either a replacement or a refund.

2. Order Cancellations
Orders may be cancelled free of charge provided they have not yet been prepared or handed over to our delivery service.

3. Returns of Food and Beverage Products
For food safety and in accordance with applicable regulations, we do not accept returns of food or alcoholic beverages once they have been delivered, unless the product is damaged or an error has occurred with the order.

4. Incorrect Delivery Address or Customer Unavailability
If delivery cannot be completed due to an incorrect address or because the recipient is unavailable, an additional delivery charge may apply.

5. Contact
For any questions or issues, please contact us at:
📧 info@entrevinosdelivery.com
📱 WhatsApp: +34 669 570 727