Frequently asked questions

We deliver to the areas of Mallorca available at checkout, including homes, apartments, hotels, villas and accessible boats. Please provide the details needed to find the location.

Our usual delivery hours are 16:00–23:30. Available dates and options appear as you place your order.

Yes, when preparation and delivery capacity allow it. Availability depends on the time, area and existing orders.

The applicable delivery cost is shown before you confirm your order. If your address is unavailable, contact us before buying.

Each product page lists the drinks and gourmet products included. Check its description for the exact contents and associated experiences.

Yes. Enter the recipient's address and the details needed for delivery. Get in touch if you want to arrange a special surprise.

Some packs offer options. For a celebration, gift or specific request, contact us before buying and we will tell you what we can prepare.

You can use the payment methods offered at checkout. You will see the total and any applicable charges before confirming.

It is our collection of experiences for talking, playing and sharing. Some are free; others unlock with the code supplied with packs that include them.

Yes, you can explore free experiences without buying. The free Universo activities use prepared questions: they do not chat with AI or send your answers.

Scan the QR code or enter the unique code supplied with the pack. You can then activate the experiences assigned to that code.

The 24-hour access period starts when you press “Activate now”. It does not start when you buy the pack or receive the code.

If you linked an email address during activation, use the access recovery option. If you run into trouble, contact us with your order number.

No. ConectaT opens in the browser on your phone, tablet or computer.

We will try to reach you using the details on your order. Another delivery, when possible, depends on availability and may incur an extra charge.

The programme is open to accommodation providers, businesses and professionals who want to recommend our packs. Visit the EntreVinos+ page to learn more.